Orissty Studios
Auditink support
Help with the Shopify app.
Contact us
The fastest way to reach us is email. Include your store's .myshopify.com domain and, if something went wrong, what you clicked and what you saw.
We usually reply within 1 to 2 business days.
Common questions
- Is the app safe to install? Yes. It is read-only. It never creates, edits, or deletes anything in your store.
- Why does my report say "Not enough data" instead of a money estimate? The app refuses to guess: when your store's data cannot back a figure (for example, missing product costs or too few orders), it says so instead of inventing a number. Adding cost per item in Shopify, or your gross margin on the app's Settings page, usually unlocks the estimates.
- What does the free plan include? Every finding in full: a store health score, the findings sorted by what to fix first, and for each one why it matters, what to do and where to fix it in Shopify. Three scans per month, the first 50 products per scan, and an export of product issues. Growth Monitor ($19 a month, 7-day free trial) adds money estimates, automatic scans, history, your whole catalog and all exports.
- A finding is wrong for my store. What now? Under every finding, "Not relevant for my store" hides it and it stops counting in your score; "This looks wrong" hides it and sends us a short note so we can fix the check for every store. Hidden findings stay at the bottom of the report and can be shown again anytime.
- Where are the Products, History and Settings pages? In the Shopify admin's menu on the left, under Auditink. On the Shopify mobile app they are in the dropdown at the top of the page.
- How do I cancel? Uninstall the app from your Shopify admin, or downgrade from the app's plan section. Billing is handled by Shopify; charges stop per Shopify's standard billing rules.
- What happens to my data if I uninstall? Your login session is removed immediately and all stored scan data is erased following Shopify's data-erasure request. Details in our privacy policy.
Privacy
Read the full privacy policy.